Professional Online Ordering Terms and Conditions

SpaRitual Terms and Conditions – 2020 Credit

  • Credit application must be filled out completely for new accounts. Periodic credit information updates may be required.

  • SpaRitual must be notified in writing of any changes in bill to information 30 days in advance

  • Tax is charged on CA, TX, MS, WA and NJ residents only.

  • Orders paid by credit card and wire transfer will be released for shipment upon confirmation of receipt of

    payment

  • All accounts are required to provide a resale certificate at the time account is open

  • There is a $25.00 fee on all returned checks

    Placing Orders

  • Opening orders minimum requirements $300

  • Minimum reorder requirements - $150

  • Minimum order by sku specified – on order form

  • All orders submitted to SpaRitual must be on a completed SpaRitual current order form or a customer generated

    purchase order

  • Re-Order minimum for accounts in Alaska, Hawaii $500.00. Canada & Puerto Rico is $1,000.00

    Back orders -Freight

  • Customer will be notified within 1 business day of back order status

  • Back orders under $25.00 will be canceled and customer are requested to add to the next order

  • Back orders of $25.00 or greater will be kept open for up to 30 days from order date unless customer instructs

    otherwise

  • All orders are shipped FedEx ground unless requested by customer Freight is charged on all orders

  • Customer is responsible for additional charges when requesting expedited shipping or alternate shipper

    (overnight, 2 or 3 day delivery service)

  • Orders shipped to Canada, Mexico, and the Caribbean

    All orders must be shipped through a freight forwarder located within the United States
    SpaRitual is not responsible for any duties, taxes, broker fees, etc
    SpaRitual is released of all liability of shipments once product has been received by freight forwarder located in the United States
    Payment must be received in full by SpaRitual before order ships. Wire transfer is preferred; credit card or check is accepted
    All backorders will be cancelled

    Returns

  • All returned items must have been purchased directly from SpaRitual. Returns are accepted only within 30 days from receipt of goods. No exceptions will be allowed.

  • All items must be in sellable condition with original packaging and accessories. Products that are not returned in their original packaging will not be accepted for credit.

  • SpaRitual must approve all return requests prior to shipping. SpaRitual will then issue a return authorization number (RA). Products received without a return authorization will not receive credit. The customer will be advised and be given 30 days to take the products back. After 30 days, if no response or action has been taken, SpaRitual will dispose the products and will not be responsible for issuance of credit or any related costs.

  • SpaRitual will contact you within 15 days of product receipt to advise status of RA. If the product is accepted, credit will be issued subject to Return Policy provisions as described. If product is not accepted, the customer will be advised and be given 30 days to take the products back. After 30 days, if no response or action has been taken, SpaRitual will dispose the products and will not be responsible for issuance of credit or any related costs.

  • A return authorization does not guarantee credit or full credit

  • A 30% restocking fee will be applied to all merchandise returns. Returned products requiring rework are subject to a restocking fee of up to 50%. You will be notified if this is the case. SpaRitual only issues credits to customer accounts’. Refund checks are not issued.

  • SpaRitual only accepts returns that are purchased directly from SpaRitual. If items are purchased from a distributor, they must be returned to the distributor.

  • HOW TO REQUEST A RETURN AUTHORIZATION:

  • A request for approval of product return must be submitted in writing to Customer Care. Our contact information is: fax (818) 988-2282 email returns@sparitual.com

  • The request must include the following information: account name, contact name and phone number/email, an itemized list of products requested to be returned.

    The list of products must include: item number, description, quantity, reason for return, SpaRitual invoice or SpaRitual sales order number.

    SpaRitual must approve all return requests prior to shipping. If approved, SpaRitual will then issue a Return Authorization number (RA) within 7 business days from the date request was received.

    The return items are to be sent freight prepaid to the following address: SpaRitual/Orly International 7710 Haskell Avenue Van Nuys, CA 91406

    The Return Authorization number (RA) covers only those items that are listed and authorized by SpaRitual. NO CREDIT will be given for unauthorized merchandise returned. RA is void if merchandise is not received within 30 days of authorization date.

    You should expect to receive your credit within four weeks of giving your package to the return shipper. However, in many cases you will receive a credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes our Accounting department to credit your account (5 to 10 business days). We will notify you via phone/fax/e-mail of your credit once we've received and processed the returned item.

    Return Authorization number must be clearly marked on the outside of all shipping boxes. Returns not marked properly will be refused.

    Hours of operation and contact information

    Customer Service hours: Monday – Friday 8:30-5:00 PST
    Toll free US only 877-SPARITUAL, outside the US 818-988-2228, fax 818-988-2282